IntermediateTeam Dynamics
Mediate a conflict between colleagues
Two of your team members are in open conflict over how work is divided. It is escalating and affecting everyone.
The situation
The conflict has run for a month. Yesterday they argued in the open-plan office. Two other team members are threatening to move to another project.
Persona
Clara and Antoine, designer and developer. Clara feels Antoine never respects her mockups. Antoine thinks the mockups are unbuildable.
Learning objectives
- 1Hear both sides properly
- 2Identify the underlying causes
- 3Propose a way of working together
- 4Prevent it happening again
Skills practised
MediationNeutralityActive listeningConflict resolution
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FormatAI conversation
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