IntermediateSensitive Situations
Announce an unpopular change
Leadership has decided to restructure the team. Two roles are being cut. You have to break the news.
The situation
Leadership has signed off on a restructuring. Your team goes from eight people to six. Rumours are already circulating. You have to make the official announcement at a team meeting.
Persona
The full team of eight, uneasy since the restructuring rumours began. Nathalie, the longest-serving member, voices the group's resistance.
Learning objectives
- 1Announce it transparently and with empathy
- 2Handle the emotional reactions
- 3Give visibility on what happens next
- 4Hold the team together
Skills practised
Crisis communicationLeadershipChange managementTransparency
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